Mal Al Sham Furniture

Last Updated: [Date]

Introduction

At Mal alsham ("Company", "we", "us", "our"), we are committed to protecting your privacy and personal data. This policy explains how we collect, use, protect, and share your personal information when you use our website and services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect the following information when you:

Create an account: Full name, email address, phone number, password
Make a purchase: Shipping address, billing address, payment information (processed securely through payment provider)
Contact us: Inquiries, complaints, technical support requests
Subscribe to newsletter: Email address

1.2 Information We Collect Automatically

When visiting our website, we collect:

Browsing data: IP address, browser type, operating system, web pages viewed, date and time of visit
Cookies: To improve browsing experience and analyze website usage
Device information: Device type, unique device identifier

1.3 Wallet Information

We maintain records of:

Wallet balance: Amounts added from returns
Transaction history: Purchases, returns, balance usage
Balance validity: [Specify validity period if applicable]

2. How We Use Your Information

2.1 Service Delivery

Process and fulfill orders and shipping
Manage your digital wallet and balance
Process returns during the 4-week period
Send order confirmations and shipping updates

2.2 Service Improvement

Enhance user experience on the website
Develop new products and services
Analyze user behavior and preferences

2.3 Communication

Respond to your inquiries and support requests
Send updates about your orders
Send marketing offers (with opt-out option)

2.4 Security and Compliance

Important notifications about policy changes
Detect and prevent fraud
Comply with legal and regulatory obligations
Protect our rights and property

3. Digital Wallet and Return Policy

3.1 Trial Period (4 Weeks)

You may return any product within 4 weeks from the delivery date. Upon return, the product value is added to your digital wallet on the website.

No cash refunds or refunds to original payment method

3.2 Using Wallet Balance

Wallet balance can be used to purchase any products from the website
Balance is linked to your personal account and non-transferable
[Specify if balance has an expiration date]

3.3 After the 4-Week Period

Purchase becomes final and product cannot be returned. We retain transaction records for accounting and legal compliance purposes.

3.4 Data Retained

We retain the following wallet-related information:

Purchase and return details
Current wallet balance
Transaction history (for [X years])

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

Shipping and delivery companies: To fulfill your orders
Payment processors: To process payments securely
Hosting services: To operate and maintain the website
Analytics tools: Such as Google Analytics to understand user behavior

4.2 Legal Compliance

We may disclose your information if:

Required by law or court order
To protect our rights or property
To investigate potential violations of terms of service
To protect the safety of users or the public

4.3 Business Transfer

In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity.

5. Protecting Your Information

5.1 Technical Measures

Encryption: Using SSL/TLS to encrypt data in transit
Database encryption: Storing sensitive data in encrypted form
Firewalls: Protecting servers from unauthorized access

5.2 Administrative Measures

Limited access: Only authorized employees can access data
Training: Staff training on privacy and security best practices
Regular review: Periodic examination and updating of security procedures

5.3 Notice

Despite all precautions, no data security can be guaranteed 100% over the internet. Please use a strong password and do not share it with others.

6. Your Rights

6.1 Access and Correction

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Download: Obtain a copy of your data in a readable format

6.2 Deletion and Restriction

Deletion: Request deletion of your data (subject to legal obligations)
Restriction: Request restriction of data processing in certain circumstances
Objection: Object to processing of your data for marketing purposes

6.3 How to Exercise Your Rights

To claim any of these rights, please contact us via: Email: info.mal.alsham@gmail.com, Phone: [Phone Number], Address: Westendhof 4, 45143 Essen, Germany. We will respond to your request within [30 days] of receipt.

7. Cookies

7.1 What are Cookies?

Small files stored on your device to improve browsing experience.

7.2 Types of Cookies Used

Necessary cookies: For basic website operation (login, shopping cart)
Analytics cookies: To understand website usage (Google Analytics)
Marketing cookies: To display personalized advertisements
Performance cookies: To improve website speed and performance

7.3 Managing Cookies

You can: Accept or reject cookies through browser settings, Delete previously stored cookies.

Note: Rejecting necessary cookies may affect website functionality.

8. Data Retention

We retain your information for the following periods: Account information - While account is active + [X years] after closure, Transaction history - [X years] for tax and legal compliance, Wallet balance - While account is active, Marketing data - Until unsubscribe, Support logs - [X years]. After the retention period, data will be securely deleted or anonymized.

9. Children's Rights

Our website is not directed at children under [13/16 years]. We do not knowingly collect personal information from children. If we learn that we have collected information from a child without parental consent, we will delete this information immediately. If you are a parent and believe your child has provided us with personal information, please contact us.

10. External Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these websites. We advise you to read the privacy policies of each website you visit.

11. Marketing and Newsletters

11.1 Consent

Upon registration, you can consent to receive:

Promotional offers and discounts
New products
Furniture tips and guidance

11.2 Unsubscribe

You can unsubscribe at any time via:

Clicking the "unsubscribe" link in any email
Modifying your preferences in account settings
Contacting us directly

12. International Data Transfer

[If you have international customers] Your data may be transferred and processed in other countries. We ensure a similar level of protection through: Standard data transfer agreements, Compliance with local and international data protection laws.

13. Updates to Privacy Policy

We may update this policy from time to time. When making substantial changes:

We will update the "Last Updated" date at the top of the page
We will send notification via email (for major changes)
We may display a prominent notice on the website

It is recommended to review this policy regularly to stay informed about how we protect your information.

14. Questions and Inquiries

If you have any questions or inquiries about the privacy policy or our practices, please contact us:

Mal alsham

Email: info.mal.alsham@gmail.com
Phone: [+XXX XXX XXXX]
Address: Westendhof 4, 45143 Essen, Germany
Business Hours: [Hours]

15. Consent

By using our website and services, you acknowledge that you have read, understood, and agreed to this privacy policy.

If you do not agree with any part of this policy, please do not use our website or services.

Effective Date: [Date]

Version: 1.0